Terms of service

Brex International Pte. Ltd. (Singapore) is the brand owner of Qua.
Registered under UE number 200202065H

The company offers premium products and provides customisation for client orders upon verification. Qua collections that are sold to corporates, are NOT for resale, unless otherwise stated.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You agree not to reproduce, duplicate, copy, sell, resell or exploit any of our products, use of the Service, or any contact on the website through which the service is provided, without express written permission by us.

The Customer pays for delivery and any re-delivery, which are charged separately, and any customs duties or taxes where they apply. Any additional charges are clearly stated when you check out in your shopping cart.

Prices for our products and services are subject to change anytime with or without prior notice.

Qua products are all hand made therefore slight variations in colour or placement are agreed upon as the “nature” of the product.

We reserve the right at any time to modify or discontinue a collection (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

By accessing or using any part of the site, you agree to be bound by these Terms & Conditions.

Web Store
qua.mom reserves the right to amend the details in this website at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as set forth.

Ensure no online bugs, viruses or other interferences are transmitted.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to exchange only according to our Return Policy.

Qua promises to keep all personal details / information safe within our database. We are governed by our own Privacy Policy.

Qua has made every effort to display as accurately as possible the colors, sizes and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour would be accurate.

Qua reserves the right, but is not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Delivery will be charged separately, and any additional charges are clearly stated when you check out in your shopping cart. See our Shipping policy for delivery rates and timings.

Billing & Accounts
Qua may, in our sole discretion, limit or cancel quantities purchased per person, per company’s purchase or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or delivery address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, location and expiration dates, so that we can complete your transactions and contact you as needed. We are not in any way liable for mis-delivery due to incorrect information in the system.

Quotation Parameters
1. Prices do not include logo printing unless stated. Please check with us on these costs or if you are a new corporate client.

2. Prices are valid for 30 days from the date of the quotation.

3. Production lead time is approximately 6 to 12 weeks (depending on the item and time of year), from receipt of a signed Purchase Order, unless it a stocked item.

4. There is an additional 50% charge for production of samples. This charge will be deducted from the confirmed order.

5. A 50% deposit is required on receipt of purchase order, remainder due on or before delivery.

6. Qua and Brex International are not GST registered companies. All prices are Nett.

Refunds & Returns
Once your transaction is completed and payment is made via qua.mom, your order cannot be changed or cancelled. If you choose not to accept delivery, we are not able to refund any and all payments made. We will not accept items purchased through our third-party affiliates.

No refunds will be given for paid orders, except for damaged or incorrect items as set out below.

If you want to exchange an item, depending on the circumstance of the request we may consider an exchange for equal or higher value. This request must come within 2 full days of receiving the item, only full price, with original invoice, in perfect condition with all packaging intact.

Customised orders cannot have any changes once accepted and confirmed by Qua.

Damaged or Incorrect Items
Every order is checked and documented before it leaves us. If your order arrives damaged, or isn't what you ordered:

1. Tell us within 3 days of delivery. WhatsApp +65 9727 4660 or email enquiry@brexinternational.com.sg with your order number.
2. Send photos of the item, the inner and outer packaging, and the shipping label.
3. Keep all the packaging until we've sorted it out, as the courier may need to inspect it.

We'll handle the courier claim for you. Once the damage is confirmed, we'll send a replacement at no cost to you. If that piece is no longer available, you can choose an exchange of equal value or a full refund.

Qua pieces are handmade, so slight variations in colour, pattern and placement are part of their character, not defects.

Customised orders are covered for damage in transit like any other order.

International Orders
We deliver to Hong Kong SAR at the rates set out in our Shipping policy. Delivery to other countries is on a quotation basis.

Please contact us for customised or bulk orders.

For deliveries to countries other than Singapore and Hong Kong, customs duties and taxes may apply. These are not covered by Qua. They are charged once the shipment reaches its destination, vary by country and are the responsibility of the recipient.

Qua and the shipping partners are not able to influence in-country delivery practices. Delivery may be delayed by customs and local postal requirements.

We will do everything we can to ensure your order arrives in a timely and economical manner. We are very proud of our customer service and your order is important to us. Thank you.